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Sicon and Sage 200 Version 2011 Support Limitations

Following the recent Sage bulletin we wanted to share with you Sicons support limitations for their modules running on Sage 200 2011 versions. 

They will continue to build their modules for Sage 200 2011 versions up until the point they release Sicon v18, (due in July 2018) thereafter there will be no further escalations, hotfix requests or support.

Until that point Sicon will continue to support their modules on the Sage v2011 platform within the limitations that Sage impose, meaning that if a situation arises where you have to contact Sage Support in relation to a development query for Sage v2011, they can only log a development support call via their ‘Incident Management’ process, which in turn could mean delays in their response times to TN4 and/or yourselves if Sicon are first line support.

Posted on: 06/02/2018   Categories: Sage 200, Blog

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